This section outlines the key policies and procedures that guide how we work. These documents set the standards for conduct, responsibilities, and operations across our organisation. They are here to ensure clarity, consistency, and compliance for all staff and stakeholders.
A. Cancellation of Service and Refund Policy
Global Health Professionals (GHP) Ltd is committed to ensure satisfaction for all customers. GHP relies on its Terms and Condition Policy to help ensure satisfaction of service. GHP reserves the right to change this agreement from time to time. Charges and payment terms may be changed in accordance with the applicable course fee and service schedule. Courses details information may be changed in accordance with current National guidelines and policies. All other provisions may be changed by GHP immediately upon notice. Continued use of the services and materials following any change constitutes acceptance of the change.
GHP may suspend or discontinue providing services and materials to you without notice and may pursue any remedy legally available if you fail to comply with any of your obligations hereunder.
B. Rescheduling Fee:
C. Workshop/Course/Training Cancellation:
D. Change of Candidate’s Course:
E. Unprofessional/Unacceptable Behaviour
F. Liabilities to the Delegates/Candidates:
G. Requirements to all candidates/healthcare professionals for Mandatory Training Updates and Prevention and Management of Violence and Aggression (PMVA) updates:
H. During Training Sessions
Protecting your personal details on our website.
Last updated: 25 May 2018
1. Your personal data – What is it?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone, by combining it with other information in the data controller’s possession, or information which might come into his/her possession. The processing of all personal data is governed by the General Data Protection Regulation (the “GDPR”).
2. Who are we?
Global Health Professionals Ltd. (GHPL) as the data controller, will ensure compliance and implementation of GDPR, provide oversight of all personal data collection processes and procedures, and decides how all personal data is processed and for what is its intended purposes.
3. How do we process your personal data?
GHPL complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting data from loss, misuse, unauthorised access and disclosure; and by ensuring that appropriate technical measures are in place to protect your personal data.
GHPL uses your personal data for the following purposes:
4. What is the legal basis for processing your personal data?
5. Sharing your personal data
Your personal data will be treated as strictly confidential and will not be shared without your consent. GHPL will only share your personal data with third parties with prior consent.
6. How long do we keep your personal data?
GHPL will keep your data in accordance with the company requirements:
7. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
8. Further processing
If GHPL needs to use your personal data for any other purpose, which is not covered by this Data Protection Notice, then GHPL will provide you with a new notice explaining this requirement before commencing any processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
9. Contact Details
The GHPL Data Controller can be reached at datacontroller@globalhealthprofessionals.co.uk or +44-(0)20 3283 4579.
Any employee who desires to exercise the right to see what personal data GHPL holds about them can request verbally to the Data Controller, or complete the “Data Request Form” on [Webportal].
To exercise all relevant rights, queries or complaints, please in the first instance contact GHPL Data Controller.
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Introduction
Global Healthcare Professionals (GHP) Ltd is committed to pursuing excellence in everything it does and this includes the management of health and safety.
General Principles
GHP Ltd is committed to achieving high standards of health, safety and environmental practice.
GHP Ltd expects staff, learners, visitors, contractors and other employers to share this commitment by complying with GHP Ltd policies and procedures, and to understand that they too have legal and moral obligations to themselves and to one another.
GHP Ltd intends to ensure the health and safety of all persons who may be affected by our activities by:
GHP Ltd will promote a positive health and safety culture. Wherever possible, information on health and safety legislation and standards applicable to a particular course will be included.
We undertake to continually review and develop our safety management systems, with the overarching aim of conducting our activities in a manner which does not affect the health and safety of any staff, learners, contractors or visitors, or adversely affect the environment.
Introduction
Global Health Professionals (GHP) Ltd provides a high quality training solution. However we recognise that problems, disagreements and disputes can occur. In order to ensure that these events are resolved promptly GHP Ltd have the following appeals policy in place.
All learners will be made aware of the GHP Ltd appeals procedure at the start of their course or qualification.
Procedure
All appeals shall be submitted in writing to GHP Ltd within 30 days of the occurrence which prompts the appeal.
GHP Ltd will acknowledge receipt of the appeal within 5 working days.
The usual appeal process within the GHP Ltd, will follow:
GHP Ltd will then conduct an investigation in to the circumstances of the appeal. The Appellant shall be notified in writing as to the outcome of that investigation within 15 working days from the date of acknowledgement.
A detailed record of the investigation will be maintained by the centre as this will be monitored through the centre’s own self-assessment process and GHP’s External Quality Assurance Process.
Escalation to GHP
No more than 4 weeks from the date of the notification of the outcome of the investigation into the initial appeal shall pass before matters are escalated to GHP, if required.
Global Healthcare Professionals Ltd (GHPL) Ltd recognises that promoting equality and diversity is essential to deliver quality, culturally appropriate training and support services to all sections of the community for which we serve. We are committed to practices that offer equality of opportunity to all employees, learners and service users.
Staff Involvement
Training and Development
Monitoring and Review Arrangements
Harassment Procedures
Introduction
This document sets out Global Healthcare Professionals (GHP) Ltd complaints policy and is aimed at customers, learners and all interested parties who encounter a direct or indirect service from GHP Ltd. It covers complaints which learners, members of the public or customers may wish to make in relation to the qualifications and associated services offered by GHP Ltd.
If you are unhappy about the way an assessment was managed and you suspect malpractice may have occurred you should send your concern to us in accordance with the arrangements in our Malpractice and Maladministration Policy.
Review Arrangements
We will review the policy and its associated procedures annually as part of our self-evaluation arrangements and revise it as and when necessary in response to customer, learner or regulatory feedback.
How Should I Complain?
You should first try to sort out any problem at the earliest opportunity by speaking to the person who dealt with you. If they cannot help or you wish to speak to someone else, you can ask to speak to the Manager.
If this is not possible, or if you are not satisfied with the help provided by the Manager, please send a written complaint. You should complain in writing, normally within one month of the event you are complaining about and address it to us at the contact details outlined at the end of policy.
What Details Do I Give?
When you contact us, please give us your full name, contact details including a daytime telephone number along with:
• a full description of your complaint (including the subject matter and dates and times if known)
• the names of any of the people you have dealt with so far
• any copies you may have of papers or letters/emails to do with the complaint
What Will Happen?
We will acknowledge receipt of your complaint within 5 working days, letting you know who is investigating your complaint.
We aim to investigate the complaint within 30 days. If your complaint is more complex, or involves people who are not available at the time, we may extend this to 60 days. We may contact you within this period to seek further information or clarification (in some instances we may recommend a meeting). At the end of the investigation we shall write/email to inform you of our decision.
What Happens if my Complaint is Upheld?
If any part of your complaint is upheld we will of course apologise and give due consideration to how we can improve our service and arrangements – for example, by reviewing our procedures to assess the impact on our arrangements and assessment process (if relevant) or arranging for staff training. In extreme circumstances, disciplinary procedures may be exercised where the performance or behaviour of our staff is deemed inappropriate.
What if I Disagree?
If you disagree with the decision the first point of call is the Manager. If you are still unhappy with the decision taken by GHP Ltd in reviewing the complaint you can then take the matter through our Appeal arrangements which our outlined in our Appeals Policy.
You may also complain directly to the relevant awarding organisation;
Contact Us
If you’ve any queries about the contents of the policy, please contact us on 02080904669 or 07852505517 or via email at complaints@globalhealthcareprofessionals.co.uk.
To welcome back trainers and students, we have now opened up our main office. All members of this community will need to work together to keep each other safe when in office premises, so please make sure you read the safety measures implemented and follow the guidance to help ensure social-distancing and hygiene guidelines are followed.
It is important to consider that some students or trainers may wish to take a cautious approach when in office premises. Please be considerate of this and try to provide space for others. We must continue to work together and be kind as we navigate this next step.
Before you coming for trainings:
These lateral flow tests are for anyone without symptoms – if you do have any symptoms of Covid-19 please book your test through the NHS and let us know by emailing us.
While you’re on office premises:
Working together to keep our City community safe
What we need you to do
What we are doing
Looking after your own health
You can find the latest information about Covid-19, including symptoms, social distancing guidance and track and trace on the NHS coronavirus website.
What to do if you have symptoms
If you have any of the main symptoms of Covid-19, get a test as soon as possible and stay at home until you get the result. Please also let us know by emailing us.
The main symptoms are:
Use the NHS 111 online coronavirus service if:
Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.
What to do if your test is positive
Stay at home, self isolate and please confirm your positive test with us as soon as possible by emailing us.
How to avoid catching or spreading Covid-19
In line with public health advice, we ask you follow these hygiene practices to protect your own health and that of others:
Do
Don’t